Hand Typed Text Fields in Next Open Description Not Printing on Packing List

Hi PharmaSD,

Thanks for taking a few steps to check the issue. It is a good thing that the description is included when you print within the sale order. Let’s check to see why it doesn’t exist when you print within the worksheet.

First, please back up your company file for your separate copy of it coz we'll be running a couple of tools, and delete and recreate your sales order when necessary.

Second, you'll want to run the Verify and Rebuild data utilities to check and to fix issues that may have caused the missing description.

If the same thing happens after running the utilities, try creating a dummy sales order the same way you did the one in question. If the dummy transaction has no issues, you can replace the sale order as it is considered a damaged transaction.

Please feel free to share any news about this. I'm just right here if you need me. Take good care always!

Hello JessT - Just to make sure you are aware the Description for the Assembly item carries over fine from the Item Card. It's when I Tab to the Next line down and Hand Type "Special Pricing" If you can see my attached JPG. This is only happening when printing the Packing List from the Sales Order Fulfillment worksheet. If I directly print it from the Sales Order it shows up. This is also happening in my "TEST" company environment. So, I don't think it is a Data Issue since the same problem is happening in both Company Files. Thanks again  

Hi there, PharmaSD.

I appreciate you for coming back to the thread to add additional details about your concern. With this, I'll be sharing some solutions to ensure you'll be able to fix the printing issue. Then, route you to the right support team to further assist you on this matter.

Since the issue only happens when printing the Packing List from the Sales Order Fulfillment worksheet, this can be caused by a variety of reasons. To start resolving this matter, I suggest checking your printer. Beforehand, you'll have to ensure that your QuickBooks is updated to the latest release. Then, your computer is connected to the printer, and the printer software is installed.

Once done, you can begin following the troubleshooting steps below.

Here's how to check your printer and please use Notepad to verify if your printer can print outside of QuickBooks:

1. Click Start and browse to Notepad.
2. Enter some text and select File. Then, Print.
3. Choose the correct printer and select Print.

If the print test didn't work, you can open this article to see another instruction on how to fix the problem: Resolve printing issues.

If the problem continues to occur, I recommend contacting our QuickBooks Support Team. They'll have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to investigate the cause of the issue.

Lastly, apply a credit to an open invoice. To see steps on how to perform the process, you can open this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.

If you have more questions about recording or managing sales orders, please let me know and I'd be glad to help you out. You can also add any other concerns you might have about QuickBooks Desktop.

Thanks for your help. I am going to reach out to the support team now. The issue is still occurring. Have a great weekend