Have any questions for our team about reports?

How do I add bank details to the customers Statements.

Thank you for posting in the discussion about reports in QuickBooks Online, Cailem16!

To answer your question, the customer's statement in QuickBooks is designed to display a list of transactions within a specific period and does not provide a field to add bank details or any other additional information. Furthermore, unlike other customer transactions, the statement form is not customizable.

If you have any further inquiries regarding statements, kindly create a separate post to ensure that the ongoing conversation in this thread remains focused solely on reports. Take care and have a good one!

Hi, I have been trying to reconcile my account which has a connection to the bank account.  The issue is that the bank statement shows 2 transactions which I have entered sales receipts for in Quickbooks, but I think there may have been a glitch between the connection on that day and the transactions have not come across to Quickbooks from the bank.  Both the bank statement and QB have the transactions but I cant link them as the transfer from the bank to QB didnt occur.  My reconciliation report is out be the amount of these two transactions.  How do I fix this?

Hi there,

Is the bank balance shown in QuickBooks, correct? It's good to know you were able to manually record the missing bank transactions in QuickBooks Online. 

Here are a few things we can check when doing bank reconciliation:

• Check the date of the two transaction recorded is correct.
• Check the filter date set in the reconciliation page.
• Check for any duplicate transactions.

I recommend reviewing the remaining transactions to see if they should appear in the bank account you're reconciling. Check those entries from the Bank Register page and compare with your bank statement. This ensures that your reconciliation remains correct.

Here's how:

1. Go to Gear icon ⚙ and select Chart of accounts.
2. Find the account you want to review. Then, select View register in the Action column.
3. Select the Filter icon, then select the filters you want to apply. You can use the Find field to search by amount, reference number, or memo.
4. Select Apply.
5. Locate the two transaction amount, date and see if there is no duplicate, then click it to expand the page.

You can also check this link to learn more about: Reconcile an account in QuickBooks Online.

If the issue persists, I would recommend contacting our Customer Care Team. That way, they can help you check your transactions in QuickBooks Online.

Feel free to post again in the Community if you have other concerns. I'll be around to help you.

I have quickbooks online and I'm having difficulty printing off statements it prints however there are no figures on the sheet only my logo can you help please

I appreciate your efforts in informing us through this thread, Aquaflame.

I understand the difficulties you're having when printing those statements in QuickBooks Online. Allow me to assist you so you can get back to business.

But, before we proceed any further, have you tried printing other documents outside of QuickBooks Online? Have you also attempted printing other QuickBooks forms or reports?  This will help us determine whether the problem is specific to QuickBooks or if it is related to your printer setup.

In the meantime, If you're having printing issues when using QuickBooks Online on a browser for Windows, I'll give some troubleshooting steps to resolve this. We'll start by changing the resolution for your print settings. Like this:

1. Open the sales form you want to print.
2. Click on Print.
3. Once the preview screen opens, select the Printer icon.
4. Within the printer dialog box choose Properties.
5. Select Advanced. (It may be a button or a tab depending on the version of Windows you are using.)
6. Increase the resolution (for example, to 600 x 600).
7. If there is a Dithering option, select Fine.

Once done, check if it prints the statement completely. If not, we can clear your browser's cache as the next solution. This will clear out any outdated or corrupted temporary internet files that have accumulated and are causing printing issues.

Otherwise, if you're using Safari on Mac OS X, here's an article that will help you resolve printing problems: Troubleshoot printing problems in Safari.

I've added the following resources as an additional reference in fixing other printing issues:

• The printer icon is missing from the preview screen
• The screen is blank when printing in Internet Explorer
• Update, repair or reinstall Adobe Reader
• Troubleshooting steps for PDF printing issues

I'll keep an eye on this thread if you still have other concerns or any follow-up questions about printing. Take care!

I am trying to reconcile my Superannuation payable account as there is a variance. The variance is the salary sacrifice (SS) amount for each month this has been taken. The SS amount is auto-generated and set up as a recurring contribution.

I have found that this variance is in the Current liabilities account. How do I balance both to show zero variance? And also, is there any way for SS to be an entry into the Superannuation payable account?

Hi apk19,

Thank you for posting in the Community!

Please note that after you've finalised your pay run, payroll journal will be exported to QuickBooks Online and amounts will be allocated to the accounts you've assigned for payroll.

If you want your salary sacrifice super be posted to Superannuation Payable account, you can set this up by following these steps.

1. Go to the Payroll tab and select Payroll Settings.
2. Select Chart of Accounts and then Default Accounts.
3. See account you've selected for Superannuation Liability Account.
4. Select Deduction Categories.
5. On Salary Sacrifice Super under Liability Account, select an account where you would like to allocate the salary sacrifice.
6. Select Save.

Just a heads up, any changes you've made in the Chart of Accounts will only affect on your next finalised pay runs.

For more detailed information, you can check this article: Set up and configure payroll chart of accounts.

Let me know if you have any other questions, I'll be around to help. 

Our Quickbooks Online is linked to our banks, including a Compeer line of credit. QBO insists the Compeer LOC is a bank account, so when we enter a check, it debits the LOC (bank) account and credits the expense we are paying. This causes the Liabilities on the balance sheet to have a negative balance. Is there a step we are missing when we enter the checks written?

Is there a way for transactions that pay expenses from a line of credit to be entered from the liabilities section? Quickbooks Online (linked to our banks) insists that the Line of Credit is a bank account, not a liability account, so the result is a balance sheet with a negative balance in Liabilities.

Hello bec47,

Thanks for joining the thread. Did you manually create a cheque or expense transaction in QuickBooks Online? If so, you'll have to make sure under the Category details you allocate the amount to a liability account. Then, match the expense to the downloaded payment in the Bank Transactions tab.

You can also refer to these links to learn more about entering expense and cheques and matching bank feeds in QBO:   

• Learn the difference between bills, cheques, and expenses in QuickBooks Online
• Find and categorise transactions in QuickBooks

If you require more assistance with your QuickBooks Online reports, I would recommend contacting our Customer Care Team. That way, they can check your transactions and reports in a secure way.

Drop by again in the Community if you need more help. I'll be around to help you.